Refund Policy
Refund Policy
At PawME, your satisfaction and your pet's happiness are our top priorities. If you're not completely happy with your purchase, we're here to help.
Returns
We accept returns within 7 days of delivery. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition you received it.
Non-Returnable Items
The following items cannot be returned:
- Perishable goods such as pet food or treats (once opened)
- Items on sale or marked as final sale
- Customised or personalised products
Refund Process
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed and credited to your original payment method within 5–7 business days.
Exchanges
If you received a damaged or defective item, we will gladly exchange it. Please contact us within 48 hours of receiving your order with photos of the damage.
Shipping Costs for Returns
Return shipping costs are the responsibility of the customer unless the item is defective or we made an error with your order.
Contact Us
To initiate a return or refund, please reach out to us via our Contact page. We aim to respond within 1–2 business days.