Refund policy
Last updated: August 25, 2026
Thank you for shopping at PawME. We want you to and your pet to be completely satisfied with your purchase. If you're not happy, we're here to help.
Returns
We accept returns within 7 days of the delivery date. To be eligible for a return, your item must be:
- Unused and in the same condition that you received it
- In its original packaging
- Accompanied by proof of purchase (order confirmation or receipt)
Non-Returnable Items
The following items cannot be returned:
- Opened or used pet food, treats, or supplements
- Personalized or custom-made products
- Items marked as final sale
How to Initiate a Return
To start a return, please contact us at [your support email] within 7 days of receiving your order. Include your order number and reason for return. We will provide you with return instructions.
Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5–7 business days.
Shipping Costs
Return shipping costs are the responsibility of the customer unless the item was received damaged or defective. Original shipping charges are non-refundable.
Damaged or Defective Items
If you received a damaged or defective item, please contact us within 7 days of delivery with photos of the damage. We will arrange a replacement or full refund at no additional cost to you.
Contact Us
For any questions about your return or refund, please reach out to us at: support@pawmestore.com
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